FAQs

Ski Famille chalet staff day off is on Wednesday. Chalet staff day off may change to accommodate Christmas Day and New Year’s Eve; you will be informed of this at the time of booking. In exceptional circumstances eg. illness, day off may be altered but you will be informed of any changes by your Resort Manager.

On chalet staff day off breakfast is laid our ready for the morning and afternoon tea is also prepared in advance. Children’s tea is left in the fridge, with heating instructions. We ask that guests clear up afterwards and leave the kitchen ready for the staff the next day.

Guests are asked to eat out in the evening and not use the kitchen facilities in the chalet.

Towels, bed linen and cot sheets/bedding are provided in all chalets.   Bathrobes and slippers are provided in all chalets with a hot tub, sauna or steam room. Towels are changed once during the week.

We do have wifi in all of our chalets, however being up in the mountains our wifi speed is generally slower than you will be used to at home. This means streaming etc can be difficult. Sending and receiving emails and messages is usually fine as well as internet browsing.

The construction of many of our buildings also means that the wifi is generally limited to the living room areas. We are continuously investing in routers and boosters to improve the service, but sometimes you may experience an intermittent service and this is beyond our control. If top quality fast wifi is a must then please consider this before booking.

Hairdryers are provided in all chalets.

You will be met at your chalet by your chalet staff who will show you to your rooms and make you welcome. Afternoon tea will be laid out for you so you can relax with a cup of tea and a piece of cake after your journey.

If you’ve left any items behind, we’ll try our best to find them and get them sent back to you as soon as possible.  Please inform the UK office on 01252 365 495 as soon as possible so that they can arrange the return of your item(s). There is a minimum charge of £20 for returning lost or forgotten items.

The 1st child discount is applied to the youngest child in your family and is a percentage discount on the full adult price for your chosen chalet and week.  Our 2nd child discount is applied to all other children.  Discounts are applied on a per family basis rather than to your group as a whole.

You will be advised of your departure time from the chalet while you are on your holiday. This is likely to be 2 – 3 hours before your scheduled arrival time at the airport, depending on which resort you are staying in and weather and traffic conditions.

Transfer durations are approximately 2 hours 15 mins to each of our resorts. This will depend on weather and traffic conditions. In peak periods, journey times may be significantly longer.

Ski school is included in our Mountain Marmots childcare, which also include our Ski Famille drop-off and pick-up service. We are only able to take children to and from lessons booked through Ski Famille.

We are only able to take children to and from ski lessons if they are booked into Mountain Marmots.  If you have booked ski school independently, you will need to take your children to and from their lessons, even if they are joining our afternoon childcare clubs.

Stair gates are fitted where possible in all chalets. French fire regulations prevent stair-gates from being fitted at both the top and bottom of a set of stairs.

Spaces in our childcare sessions are subject to availability and we cannot guarantee spaces will be available when you get to resort.  Childcare must therefore be booked prior to your departure.

Childcare activities vary enormously depending on the age of each child. Children of all ages play outside as much as possible, although this is dependent on the weather. The childcare team plan activities for each day and encourage input from the children.

Breakfast and Children’s supper (served at 5 pm) is included in the price of your holiday. A supervised lunch is also available at additional cost and is included in some childcare options.  Please book this prior to your departure.  All food is freshly prepared and has been designed to encourage even the fussiest of eaters.  Homemade purées and a range of Hipp Organic baby food are also provided for babies and toddlers.

We have chosen the ski schools in each of our resorts for their professionalism and ability to teach children in a fun and encouraging environment, as well as the continued good feedback we receive from children and parents alike.  We have chosen to use 360 International in Les Gets, and Ecole du Ski Francais (ESF) in La Plagne and Les Menuires.

Our childcare service is made up of flexible options that allow you to tailor care to your specific needs. Click here for details.

We accept children from four months up to 12 years old.

In-chalet childcare is offered six days a week. Hours vary depending on the options you select but full day care (8 hours) is available for all age groups. The day off is Saturday.

Carers come to your chalet and use this as their base when looking after your children. This helps create a relaxed “home from home” environment for children of all ages. We believe this is unique to Ski Famille.

We follow OFSTED recommendations for day care and the ratio across the resort as a whole typically averages one carer to every four children.

We generally find that guests and their families are very respectful of our chalets, all of which are rented from individuals or families who have a real love for their place in the mountains. However, accidents can happen and when you make a booking, you accept responsibility for any damage or loss caused by you or any member of your party.

Full payment for any damage or loss (reasonably estimated if a final figure is not precisely known) must be made to us as soon as possible. Our management team in your resort will let you know if there is damage which may have been as a result of actions by a member of your party, including any children.

Full details of our policy are available in our booking conditions (Point 8).

UK brands of baby milk are not available in our resorts. Although there are equally good French brands available, we have found that most guests prefer to keep to their regular brand and bring this along with them.  We therefore don’t provide milk powder as standard.  Homemade purées and Hipp Organic Baby jars are provided at meal times.

Having the right childcare equipment is essential to a good holiday and with this in mind, we provide the following:-

There’s no need to bring any toys with you other than perhaps their favourite “goes-with-them-everywhere” toy. Our playrooms are well-equipped with plenty of craft materials, books, board games, puzzles, soft toys, cars etc. There’s also a selection of DVD’s and CD’s, although these are used sparingly and are generally used when children are tired and need a bit of quiet time.

No, but our friends at Skismart operate a fantastic hire service and can equip the whole family with top brand jackets and pants. Renting your clothing represents a huge saving over purchase. They also offer a free ‘try before you fly’ service so you can check everything fits perfectly ahead of your departure.

We have a tailored option for 3 year olds in Les Gets. In all other resorts children 4 and over can attend our Mountain Marmots ski lessons & 3 year olds can ski in Le Village des Enfants.

Transfers are provided by an external company who will usually supply a coach. It is not possible or safe to fit child seats to this type of vehicle. Parents should be aware that French law does not require coaches to provide safety belts.

We will be able to cater for children with allergies, however clients should inform the UK office before travelling.

Unfortunately we are unable to look after your children in our in-chalet childcare service when they are ill or (in the case of sickness) until it has been 48 since they were last sick. This is to protect other children and our staff from getting ill. We are unable to offer refunds of booked childcare that is unused due to illness.

Yes. We’ve partnered with a professional mobile massage company to be able to offer you a wide range of treatments, all available in the comfort of your Ski Famille chalet.
Although you can book once you arrive in resort we do recommend that you book in advance, particularly during peak periods, as this is a popular service. This can be done online at www.massage-me.com. Your therapist will arrive 10 minutes prior to your appointment to set up their massage table and prepare for your treatment. Generally all treatments are set up in your bedroom. All towels are provided.