The Role
As the face of Ski Famille you will be our key intermediary between guests. Your role is primarily to facilitate an enjoyable and smooth guest experience for all our travelling guests.
You will be fully responsible for everything that occurs within the chalets within your resort and managing and motivating your team. You will also be expected to work closely with the Resort Childcare Manager to ensure our product is being delivered cohesively in all resorts.
This is a very diverse role and includes everything from staff management and motivation to stock-control, guest welfare and overseeing chalet maintenance. It is an involved position requiring a high level of energy, commitment and a proactive approach.
This position is ideally suited to an experienced manager (ideally from the travel or hospitality sectors) looking for their next step up in a small business dedicated to providing a high level of service.
Resort Manager Responsibilities
- Take responsibility in providing an excellent carefree holiday to all travelling guests, by providing regular chalet visits
- Managing, motivating, and overseeing the chalet team including pastoral care during their employment
- Provide a welcoming family friendly environment in everything that you do
- Display a well-developed knowledge of your resort and the activities and facilities on offer to families
- Ensure you are always attentive to the needs of your guests and actively seeking out opportunities, revenue streams and sales opportunities to make their holiday fun, trouble free and generating revenue for Ski Famille
- Work with your team colleagues to ensure that all resort operations occur efficiently with minimum cost.
- Co-ordinate and effectively and efficiently manage all guest arrivals and departures on Transfer Day
- Maintaining and developing working relationships with all our key suppliers, ie chalet owners and ski schools
- Develop a close working relationship with UK colleagues especially Guest Relations and the Finance Team and respond professionally and promptly to any and all information requests.
- Undertake all company paperwork including regular H & S checks professionally and clearly.
- Take full responsibility for all company provided IT services and phones
- Take full responsibility for all company provided vehicles and the paperwork requirements.
- Take full responsibility for any company cash and the recording and safekeeping of this at all times
- Undertake regular staff accommodation checks and manage concerns efficiently
- Undertake weekly chalet checks and monitor, manage and provide feedback to the chalet team concerning chalet standards. Working with your line manager providing training ‘in situe’ if required.
- In cooperation with the company Area Managers, place weekly food, chalet supplies, linen and wine orders, being mindful to careful stock control and management of resources
- Control all your teams working hours and the legal recording of this.
- Ensuring all guests receive any pre ordered ski extras (ski passes/equipment etc) and driving sales on any local opportunities.
- Uphold the reputation of Ski Famille
Requirements of the Role
- Previous experience in high end hospitality delivery with a critical eye for detail
- Age 21 or over (age restrictions apply due to the insurance on vehicles)
- Full Clean Driving Licence (held for at least 2 years)
- Driving experience, ideally of vehicles bigger than cars and ‘on the wrong side of the road’
- Great self-motivation and organisational skills
- Friendly, flexible, enthusiastic, approachable, and diplomatic
- Able to deliver excellent customer service in all circumstances & to guests of all ages
- An understanding of the differences between adult & child holiday needs
- Experience of managing a young team in a foreign environment
- A proactive problem solver especially when under pressure
- Knowledge of snow sports is advantageous
- A strong experienced team player
- At least basic French language skills is preferable & would put you ahead of other applicants!
- Availability for the whole season (November until end of April)
- Current Level 2 Food Hygiene Certificate
- We will conduct DBS checks as well as take up two professional references
How to apply
Firstly...tell us about you...
Recruitment for all roles for 24/25 is now open!
We look forward to hearing from you.
Good luck!
Secondly...show us what you can do...
If we think you’re the right fit for us, you will be invited to one of our assessment days:
- Chefs, you will join us at a stunning demonstration kitchen in Hampshire where you will be asked to showcase your skills.
- For all other roles, you’ll showcase your skills at one of the interview days that we’re holding throughout the summer – see above for dates.
Our available roles
Resort Manager
Resort Childcare Manager
Resort Childcare Supervisor
Qualified Childcare Staff / Early Years Practitioner(s)
Childcarer
Chalet Manager
Chalet Supervisor
Chalet Host
Chalet Assistant - NOW FULL
Chalet Chef
Resort Assistant
Sales and Admin Rep - NOW FULL
Night Porter
Chalet Hotel Assistant
Assistant Chalet Hotel Manager
Maintenance Technician
Area Manager - NOW FULL
Chalet Hotel Manager
Chalet Hotel Supervisor
Chalet Hotel Night Porter
Chalet Hotel Commis Chef
Chalet Hotel Kitchen Porter
Chalet Hotel Chef de Partie
Chalet Hotel Bar Supervisor
Chalet Hotel Guest Services Representative - NOW FULL
Area Maintenance Support